Refund & Cancellation Policy

Privacy Policy

Last Updated: [Insert Date]

Welcome to SainikCoaching.com. We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information.

1. Information We Collect

We collect the following:

• Name, mobile number, email address, address
• Login/registration details
• Device information, IP address, browser details
• Pages viewed and usage analytics
• Payment details (processed securely via Razorpay or other payment gateways)

2. How We Use Your Information

• To provide online and offline coaching services
• To manage payments & enrollments
• To improve website performance & user experience
• To send updates, notifications & support messages
• To comply with legal & security requirements

3. Payment & Financial Data

All payments are processed securely through third-party providers such as Razorpay. We do not store your full card or UPI details on our servers.

4. Data Security

We use strict security measures to protect your data. However, no online platform can guarantee 100% security.

5. Cookies

We use cookies to improve your experience. You can disable cookies in your browser settings.

6. Third-Party Links

Our website may contain external links. We are not responsible for the privacy practices of third-party websites.

7. Your Rights

• Access / update your data
• Request deletion of your data
• Opt-out of promotional emails

8. Contact Information

For privacy-related concerns, contact us:

• Email: [Insert Email]
• Phone: [Insert Phone Number]

Terms & Conditions

Last Updated: [Insert Date]

By using SainikCoaching.com, you agree to abide by these Terms & Conditions.

1. Eligibility

• You must be at least 13 years old to use the platform.
• You must provide accurate information at the time of registration.

2. Use of Website & Content

• All videos, notes, PDFs, tests & study material belong to SainikCoaching.com.
• You may not copy, share, upload, sell, or distribute any paid content.
• Violation may result in permanent account ban and legal action.

3. Payment Terms

• All course fees must be paid in full in advance.
• Payments are handled securely via Razorpay or authorized partners.
• Fees are non-transferable and non-adjustable.

4. User Responsibilities

• Do not share your login credentials.
• Do not attempt to hack or misuse the platform.
• Do not upload harmful, abusive or illegal content.

5. Limitation of Liability

We provide coaching and guidance, but do not guarantee selection in any exam. We are not responsible for internet/device issues faced by users.

6. Course Access & Validity

• Course validity is based on the plan purchased.
• We may update, modify or replace course content anytime.
• Unauthorized sharing will result in instant suspension.

7. Termination

We reserve the right to suspend or terminate your account for violating Terms & Conditions. No refund will be issued in such cases.

8. Governing Law

All disputes will be subject to the jurisdiction of [Insert City/State], India.

Refund & Cancellation Policy

Last Updated: [Insert Date]

Please read this carefully before making any purchase.

1. General Refund Policy

• All course purchases are non-refundable.
• All payments made for coaching, study materials, or services are final.
• Fees once paid cannot be adjusted to another course or batch.

2. Refunds Allowed Only in Exceptional Cases

A refund may be issued only if:

• You made a duplicate payment.
• Your payment was successful but course access was not provided.

In such cases, refunds are processed within 7–10 working days.

3. Cancellation Policy

• Courses cannot be cancelled after purchase.
• Live/Offline class fees and registration charges are strictly non-refundable.
• Subscription courses cannot be paused or transferred.

4. Technical Issues

If you face technical problems accessing courses, contact support. If not resolved within reasonable time, partial refund may be considered on case-by-case basis.

5. How to Request Refund

• Email: [Insert Refund Support Email]
• Include: Name, Mobile No, Transaction ID, Payment Screenshot